| General Information
 | After initial review, client will sign a Terms and Conditions Agreement endorsing prices, specifications and conditions are accepted. As outlined below, at the signing of the agreement, the client will pay approximately 50% of the total project cost. No work commences until first payment is received. Final payment is due within three days of project completion, before the final work files are given to the client.
| | The designer is authorized to execute the project and/or artwork as outlined in the agreement.
| | Until full payment has been made, RSUM Design & Graphics retains ownership of all original projects and/or artwork or parts contained therein, whether preliminary or final. Upon full payment, the client shall obtain ownership of the final product to use and distribute as they see fit. RSUM Design & Graphics retains the right to use the completed project and any preliminary designs for the purpose of design competitions, future publications on design, educational purposes, marketing materials, and portfolio. Where applicable the client will be given any necessary credit for usage of the project elements.
| | Most projects will be completed within a 72 turnaround timeframe, and will either be delivered to email address available for download from website, or sent by courier the following day. The client may specify media transmission.
| | The designer shall make every effort to ensure the final product is free of any grammatical and spelling errors, before giving the final product to the client. It is agreed that it is the client’s responsibility to ensure that there are no spelling or grammatical errors contained in the final product. It is agreed that Rsum Design & Graphics is not responsible or held liable for any typographical errors or omissions in the final product after the final product has been committed to print or posted in view of the public. Client changes/revisions shall be billed at the regular hourly rate.
| | In the event of cancellation of the project, ownership of all copyrights and the original project and/or artwork and disks shall be returned and retained by RSUM Design & Graphics, and a fee for work completed, based on the contract price and expenses already incurred, shall be paid by the client.
| | All correspondence and documents provided will be treated as confidential between the client and the designer, unless consent has been granted by both parties involved.
| | The company may be contacted between the hours of 10 a.m. and 8 p.m. EST - Monday through Saturday. If a specific need service is made after hours, it is not guaranteed to be answered until the following working day. An additional service fee will be applied to “RUSH” and immediate turnaround projects.
| | All estimates are based on information provided during initial review and consultation of project. Final price is based on actual project requirements and may differ from estimate cost. Differences greater than 25% between estimate and actual cost will be discussed with client prior to project completion.
| | Files will be stored on disk for one month at no charge except when retainer plans are in place. Under retainer plans, files will be stored for one year at no charge unless otherwise agreed upon. Clients may purchase disk after at end of storage agreement. If client provides project information on disk, the client is responsible for retaining backup disk(s) for safekeeping. Rsum Design & Graphics cannot be responsible for loss due to error or damage.
| | All correspondence and documents provided will be treated as confidential between the client and the designer, unless consent has been granted by both parties involved.
| | Hourly rates are billed in one minute increments, unless specified otherwise. |
Delivery
| Projects can be delivered via email, fax, CD/DVD-R, or other, as requested (Note: a small fee will apply for fax and CD/DVD-R delivery)
| | No charge for email delivery or download from website. (All project files are virus checked before delivery.)
| | Any mail or package over 1 ounce will be billed at current USPS rates. (Other delivery methods will be billed to customer at cost (FedEx, UPS, etc.)
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| The client will assume any shipping or insurance costs related to the project. Any alteration or deviation from the above specifications involving extra costs will be executed only upon approval with the client. Rsum Design & Graphics shall not incur any liability or penalty for delays in the completion of the project due to actions or negligence of client, unusual transportation delays, unforeseen illness, or external forces beyond the control of the designer. If such event(s) occur, it shall entitle the designer to extend the completion/delivery date, by the time equivalent to the period of such delay.
| | In the event any material necessary for the production of the project must be shipped to a third party for additional processing, typesetting, photographic work, color separation, press work, or binding, Rsum Design & Graphics will incur no liability for losses incurred in transit, or due to the delay of the shipper of the third party.
| | Claims for defects, damages, and/or shortages must be made by the client in writing within a period of fifteen (15) days after delivery of all or any part of the order. Failure to make such claim within the stated period shall constitute irrevocable acceptance and an admission that they fully comply with terms, conditions, and specifications. |
Payment
For Basic, Advanced, Specialized and Professional Service Plans:
Local Clients – First Payment: (Approx. 50% of total project cost. (No work commences until first payment is received.) unless otherwise agreed upon.
Final Payment: USD (Within 3 days of project completion, before the final work files are given to client) unless otherwise agreed upon
Long-Distance - First Payment: (Approx. 50% of total project cost. (No work
commences until Clients first payment is received.) unless
otherwise agreed upon
Final Payment: USD (Within 3 days of project completion, before the final work files are given to client) unless otherwise agreed upon.)
| Invoices are submitted at the initial consultation and signed by client.
| | As an option clients may pay by check, cash and credit card utilizing PayPal. Directions for paying by PayPal will be included on the website and clients will be taken directly to the company’s account. Once there, the client will be instructed how to register a payment.
| | There will be a 15% late charge fee to any unpaid balances.
| | Unpaid accounts 30 days over project completion date are subject to a $20.00 monthly late charge.
| | Returned checks are subject to a $35.00 NSF fee. No projects will be accepted and work will not continue until settlement is made.
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Retainer Plans
| | SECTION 1
General Info.
SECTION 2
Delivery
SECTION 3
Payment
Local Clients
Long Distance
SECTION 4
Retainer Plans
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